Floral Acres Greenhouses & Garden Centre ("Floral Acres", "we", "us", or "our") is the retail operation of Central Botanical Growers Ltd. We respect your privacy and are committed to handling personal information responsibly, transparently, and in accordance with applicable Canadian privacy laws.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you shop with us, visit floralacres.ca, participate in our loyalty programs, receive marketing communications, enter a promotion or contest, contact us, or otherwise interact with Floral Acres.
Last updated: October 3, 2026
This policy applies to personal information Floral Acres collects in connection with our retail operations, including information relating to:
This customer-facing policy does not govern employee, former employee, or job applicant records, which may be subject to separate internal practices and applicable legal requirements.
The information we collect depends on how you interact with Floral Acres. It may include:
Payments may be processed through Shopify, Moneris, and payment methods supported through those services, including eligible digital wallets.
Floral Acres does not ordinarily receive or store your complete payment card number. Payment information required to authorize and process a transaction is handled by the applicable payment processor and financial institutions.
If you participate in our Garden Club or Master Gardener programs, we may maintain information including:
Birthday information is generally collected as month and day for loyalty and marketing purposes. If a customer voluntarily provides a full date of birth, that information may be stored in the applicable customer record.
Gift card records may include the purchaser, recipient, associated customer information, gift card number, balance, and gift card transaction history.
We may collect or maintain:
When you visit our website or interact with digital communications, we and our service providers may automatically collect information such as:
When you contact Floral Acres, we may retain information contained in your communication and information necessary to respond to or document your request. This may include emails, website inquiries, telephone notes, photographs submitted in connection with an order or return, and records of customer service interactions.
We collect personal information in several ways, including:
Where information is optional, you may choose not to provide it. In some cases, however, we may be unable to complete a transaction, fulfill an order, provide a requested service, administer a loyalty benefit, or respond to a request without the information reasonably required for that purpose.
Floral Acres may use personal information for purposes including:
If we wish to use personal information for a materially different purpose that was not reasonably contemplated when it was collected, we will obtain any additional consent required by applicable law.
Participation in the Garden Club and Master Gardener programs is optional. Customers may shop at Floral Acres without joining a loyalty program.
Loyalty accounts are maintained through our point-of-sale and related customer systems. When you participate, purchases associated with your customer profile may be used to calculate points, rewards, membership eligibility, program status, and other benefits according to the applicable loyalty rules.
We may also use loyalty and purchase-history information to communicate about your membership, points, purchases, renewal or expiry, birthday offers, special offers, and other program-related information.
Purchase dates, purchase history, loyalty status, and engagement information may also be used to create marketing segments, such as identifying customers who have recently purchased, have not purchased for a period of time, or may be interested in particular Floral Acres products or services.
Information may be synchronized between our point-of-sale system, Shopify, Mailchimp, and related integrations where necessary to operate the loyalty program and associated communications.
Floral Acres uses email marketing to communicate with customers and subscribers. Our communications may include:
We use Mailchimp and related systems to manage many of these communications. Customer information and marketing status may be synchronized between our point-of-sale system, Shopify, Mailchimp, and related integrations.
We send commercial electronic messages where we have consent or are otherwise permitted to do so under applicable law. You can unsubscribe from promotional email at any time using the unsubscribe link included in our marketing messages or by contacting us.
Unsubscribing from promotional marketing does not prevent us from sending transactional or service communications that are necessary to administer an order, account, loyalty membership, delivery, return, warranty, or other existing transaction or service.
We do not currently use SMS or text messaging for general promotional marketing. Text messages may be used for transactional purposes such as order, pickup, or delivery notifications where applicable.
Floral Acres and our technology partners use cookies, pixels, browser or device identifiers, and similar technologies to operate our website, remember preferences, understand website activity, measure marketing performance, and support advertising.
These technologies may collect information about your device, browser, IP address, website activity, purchases, advertising interactions, and other online activity.
Our website and marketing activities may use services including:
Analytics technologies help us understand information such as which pages are visited, how customers move through the website, which marketing campaigns lead to visits or purchases, and how our online store performs.
We may use website activity, purchase history, marketing engagement, and related information to create customer segments, measure advertising, retarget advertising, or infer likely interests and preferences.
This may involve technologies or processes that identify, categorize, or profile users based on their interactions with our website, advertisements, marketing messages, or previous purchases.
Advertising and analytics providers may use cookies, pixels, device identifiers, or similar technologies to perform these functions according to their own privacy practices and the settings available through those services.
Most browsers and devices allow you to control or restrict cookies through their settings. Blocking some cookies may affect website functionality.
Advertising platforms and other technology providers may also provide their own privacy, advertising, or personalization controls.
Where Floral Acres provides an online cookie or privacy-preference control, you may also use that tool to manage the categories of data collection made available through it.
Personal information may also be collected during in-store interactions, including when you:
Floral Acres uses video surveillance at our premises for purposes including safety, security, loss prevention, protection of people and property, and the investigation of incidents.
Signage is posted to notify visitors of video surveillance.
Access to surveillance recordings is restricted to authorized personnel, management, system administrators, and others with a legitimate operational need. Recordings may be disclosed to police, regulatory or governmental authorities, insurers, legal representatives, or other parties where permitted or required by law or where reasonably necessary to investigate an incident.
Requests involving surveillance recordings are assessed in accordance with applicable privacy law and may be restricted where necessary to protect the privacy of other individuals, preserve security, or comply with legal requirements.
Our point-of-sale system may associate a gift card with information about its purchaser, recipient, customer account, gift card number, current balance, and transaction history.
This information may be used to issue and redeem gift cards, maintain balances, investigate transaction issues, assist with eligible gift card inquiries, and help protect against fraud or unauthorized use.
Floral Acres uses third-party systems and service providers to operate our business. We disclose personal information to these providers only as reasonably necessary for the services they perform or as otherwise permitted or required by law.
These providers may include:
Some information is transferred between our point-of-sale system, Shopify, Mailchimp, and related integrations so that customer accounts, loyalty information, ecommerce activity, and communications can function across our retail systems.
We may also disclose personal information where reasonably necessary in connection with a corporate reorganization, financing, sale, merger, acquisition, or other transaction involving all or part of our business, subject to applicable legal requirements.
Floral Acres does not sell or rent customer lists or personal information to third parties for their own independent marketing purposes.
Our online store is hosted by Shopify. Shopify processes information when you visit our online store, create or use a customer account, use Shop or Shop Pay where available, or complete an online transaction.
Shopify may also process information to provide security, fraud prevention, analytics, personalization, advertising, and other services available through the Shopify platform, depending on the features and settings enabled for our store.
Floral Acres is located in Saskatchewan, Canada, but some of the service providers we use operate in other provinces, the United States, or other countries.
As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside Saskatchewan, outside Quebec, or outside Canada.
Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or governmental authorities in accordance with those laws.
Floral Acres remains responsible for personal information under our control and takes reasonable steps appropriate to the circumstances when using service providers to process personal information on our behalf.
Retention periods vary depending on the type of information, the system in which it is stored, and the purpose for which it is required.
We may retain transaction, point-of-sale, loyalty, warranty, gift card, and customer-service records for extended periods where they remain reasonably necessary to:
Paper business records are generally securely destroyed after seven years unless there is a legitimate reason or legal requirement to retain them longer.
Electronic information stored by third-party providers may also be subject to the retention settings, contractual arrangements, backup processes, and retention practices of those providers.
When personal information is no longer reasonably required, we take appropriate steps to delete, anonymize, or securely destroy it where practicable and subject to applicable legal and operational requirements.
Floral Acres uses administrative, physical, and technical safeguards that are appropriate to the nature and sensitivity of the personal information in our care.
Safeguards may include access controls, account permissions, passwords, physical security, restricted access to records and systems, secure payment processing, software and network security measures, and procedures intended to limit access to people who require the information for legitimate business purposes.
We also expect service providers handling personal information on our behalf to maintain safeguards appropriate to the services they provide.
No system or method of transmission or storage can be guaranteed to be completely secure. If we become aware of a privacy or security incident involving personal information, we will assess and respond to it in accordance with applicable law and our obligations in the circumstances.
Subject to applicable law and appropriate identity verification, you may contact us to:
We may need to verify your identity before providing access to, correcting, deleting, or otherwise acting on personal information. We will only request information reasonably necessary for verification.
Certain rights are subject to legal exceptions. We may also need to retain information where required for transactions, accounting, warranty obligations, fraud prevention, legal compliance, disputes, or other legitimate purposes.
Withdrawing consent may affect our ability to provide a service where the information is necessary to provide that service.
You may unsubscribe from promotional email by using the unsubscribe mechanism provided in the message. You may also contact us to request a change to your marketing preferences.
Marketing opt-out requests do not affect transactional communications that are reasonably necessary to complete or administer an existing purchase, order, account, loyalty membership, warranty, delivery, or other service.
Floral Acres' website, ecommerce services, loyalty programs, and marketing are intended for adults and are not directed to children.
Although families and children may visit Floral Acres or browse our website, we do not knowingly seek to collect personal information directly from children for ecommerce or marketing purposes.
If we learn that personal information was collected from a child in circumstances where appropriate consent was required and not obtained, we will take reasonable steps to address the information in accordance with applicable law.
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, privacy practices, or legal requirements.
The current version will be posted on this page with the date of the most recent update. Where a change materially affects how we collect, use, or disclose personal information, we will provide any additional notice or obtain any additional consent required by applicable law.
Questions, requests, or complaints relating to this Privacy Policy or Floral Acres' handling of personal information may be directed to:
Person Responsible for Privacy
Floral Acres Greenhouses & Garden Centre
Central Botanical Growers Ltd.
hello@floralacres.ca
Privacy requests received through this address are monitored and routed to the appropriate person for review and response.
Earn 5.0 points per $1.00 (5.0% equivalent value) plus Master Gardener membership benefits.
Join Garden Club free and earn on eligible purchases. Earn 2.0 points per $1.00 (2.0% equivalent value).
Free membership · Earn 2.0 points per $1.00 on eligible purchases (2.0% equivalent value).
Upgrade to Master Gardener for $25.00 per year. Earn 5.0 points per $1.00 (5.0% equivalent value) plus additional benefits.
$25.00 per year · Earn 5.0 points per $1.00 (5.0% equivalent value) plus additional benefits.
As a Garden Club member: Earn 2.0 points per $1.00 (2.0% equivalent value).
Upgrade to Master Gardener for $25.00 per year. Earn 5.0 points per $1.00 (5.0% equivalent value) plus additional benefits.
