Floral Acres offers local delivery, order pickup, and shipping within Canada as outlined below. Available fulfillment options depend on the products in your order, your delivery address, carrier restrictions, weather conditions, and other factors affecting safe transportation.
If an item in your order is out of stock or cannot be fulfilled, our Customer Service team will contact you before completing the order. Please see our Return & Refund Policy for information about cancellations, returns, refunds, and unavailable items.
Floral Acres offers local delivery within the City of Saskatoon and the immediate surrounding area, generally within 30 km of our location. Eligibility is determined by the delivery address or postal code entered when the order is placed.
Local deliveries are completed by Floral Acres using our own delivery vehicles and drivers.
For online orders, you will receive an email or text notification when your order is Ready for Delivery. This means your order has been prepared for an upcoming Floral Acres delivery route. It does not mean the delivery vehicle will arrive immediately.
Delivery timing varies depending on route volume, your position on the route, traffic, weather, and other operating conditions. On higher-volume days, multiple delivery routes may operate throughout the day.
Our drivers will not leave delicate plant material in an unheated location or leave an order where we believe it would be unsafe or unsecured.
If we are unable to safely complete the delivery, we will contact you to arrange another delivery opportunity or to hold the order for pickup.
Delivery availability and hours: Delivery schedules vary. Please visit our Contact Us page for current store information or contact us if you have questions about an upcoming delivery.
Prepaid online and in-store orders may be held for pickup at Floral Acres.
For online orders, we will notify you when your order is Ready for Pickup. Please do not attempt to collect an online order before receiving this notice, as the order must first be picked and prepared by our fulfillment team.
In-store orders being held for later pickup do not require a separate Ready for Pickup notification unless otherwise communicated by our team.
When your order is available for pickup, you may collect it using either of the following options:
Orders must be picked up within 5 business days of being made available for pickup. For online orders, this period begins when the Ready for Pickup notification is sent.
If you are unable to pick up your order within 5 business days, please contact us as soon as possible. Orders held beyond this period without communication may be cancelled, refunded where applicable, and returned to inventory. Any applicable cancellation or restocking fee will be handled in accordance with our Return & Refund Policy.
Pickup Location:
284 Valley Road
Saskatoon, Saskatchewan S7K 3J6
Pickup Hours: Pickup is available during applicable store operating hours. Please visit our Contact Us page for current hours.
Floral Acres ships eligible products to addresses within Canada using Canada Post and Purolator. Available carrier and service options are presented at checkout based on the destination and the products in your order.
Not every product we sell can be shipped. Shipping eligibility depends on product size, weight, type, destination, carrier requirements, transportation regulations, weather conditions, and other factors affecting safe delivery.
Canada Post domestic parcel services currently accept individual parcels up to 30 kg, with a maximum individual dimension of 2 m and a maximum combined length plus girth of 3 m.
Purolator supports larger parcels in many cases, subject to the service being used and whether the shipment travels through its air or ground network.
Carrier requirements and surcharges may change. Products exceeding the requirements of the available shipping services may not be eligible for parcel shipping even when they are available for purchase in-store.
Where applicable, our online checkout will limit or remove shipping options for products or orders that cannot be shipped using an available carrier.
Some fertilizers, pesticides, chemicals, fuels, aerosols, flammable products, and other regulated or hazardous merchandise are subject to transportation or carrier restrictions and may not be eligible for shipment through Canada Post, Purolator, or other parcel services.
Other products may be unsuitable for parcel shipping because of their size, weight, shape, fragility, or other handling requirements.
Where parcel shipping is unavailable, a product may be limited to in-store purchase, order pickup, local delivery, or another approved fulfillment method.
Please do not attempt to mail or courier restricted or potentially hazardous products back to Floral Acres without contacting us first. See our Return & Refund Policy for additional information.
Qualifying small and lightweight products may be eligible for our $6 small-item shipping rate when the order can be safely shipped using our small bubble-mailer service.
Eligibility depends on the size, weight, quantity, and type of products in the order. Seeds commonly qualify for this rate, but other suitably sized products may qualify as well.
If qualifying items are combined with larger products or the complete order no longer fits within the small-mailer requirements, regular calculated shipping rates will apply.
Shipping of eligible live plants may be available year-round within Canada, subject to destination, weather, plant size, carrier availability, and our assessment of whether the plants can be transported safely.
Generally, plants in pots of 6 inches or smaller may be eligible for parcel shipping. Available shipping options and rates are calculated at checkout based on the contents and destination of the order.
Live plant orders are typically shipped on Mondays and Tuesdays. Shipping early in the week provides the greatest available number of business days for the shipment to reach its destination and helps reduce the likelihood that live plants will remain in a carrier network over a weekend.
During cold weather, live plants are packaged using insulated materials and heat packs where appropriate.
During the winter shipping season, live plants are shipped using Canada Post Xpresspost. Ground shipping is not offered for live plants during winter.
Floral Acres may delay live plant shipments when temperatures or other weather conditions create an unreasonable risk to the plants in transit. This includes periods of extreme cold or severe weather affecting the origin, destination, or transportation route.
If we delay your shipment because of weather conditions, we will communicate the delay with you and ship the order when conditions are more suitable.
Live plants are perishable products, and shipping them involves conditions outside our direct control, including temperature changes, carrier delays, and handling while in transit.
Transit times provided by Floral Acres, Canada Post, Purolator, Shopify, or other parties are estimates and are not guaranteed.
Plant purchases remain subject to the Plant Returns section of our Return & Refund Policy. If a plant arrives damaged or there is another issue with the shipment, please contact orderdesk@floralacres.ca as soon as possible with your order number, a description of the issue, and photographs of the plant and packaging so we can review the situation.
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing checkout.
If a carrier is unable to deliver an order because of an incorrect or incomplete address, failure to collect the shipment, or another delivery issue attributable to the recipient, the package may be returned to Floral Acres.
Once a returned shipment has been received and assessed, any eligible refund will be handled in accordance with our Return & Refund Policy. Original shipping charges are non-refundable.
If you would still like the products after the original shipment has been returned and refunded, a new order must be placed. The new order will be subject to current product availability and new shipping charges.
If tracking indicates that your shipment is significantly delayed, lost, or otherwise experiencing a delivery problem, please contact us. We will review the available tracking information and, where appropriate, work with the carrier to investigate the shipment.
Carrier investigations, claims, delivery scans, and available remedies are subject to the applicable carrier's processes and the circumstances of the shipment.
If a package is marked as delivered but cannot be located, please contact us promptly so we can help determine the appropriate next steps.
Floral Acres currently ships online orders within Canada only.
We do not ship orders to the United States or other international destinations.
Online orders must be paid in full when the order is placed. Payment and alternate payment arrangements are subject to the terms outlined in our Return & Refund Policy.
Once an online order has been processed, we cannot add additional charges to the original Shopify transaction. Where a new payment is required, including reshipping an order that has been returned by a carrier, a new transaction or order may be required.
Additional information about payment processing, security, and privacy is provided in our applicable Terms of Service and Privacy Policy.
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As a Garden Club member: Earn 2.0 points per $1.00 (2.0% equivalent value).
Upgrade to Master Gardener for $25.00 per year. Earn 5.0 points per $1.00 (5.0% equivalent value) plus additional benefits.
